topic No contact in Archived Posts

No contact

Gilberto1 — Sun, 05 Dec 2021 13:32:13 GMT

Hi all, I can get some help by chatting? Because I’m not in UK atm and I broke my ship I can’t contact to EE by calling

Re: No contact

XRaySpeX — Sun, 05 Dec 2021 13:44:58 GMT

Are you on contract or PAYG? There is no Live Chat for PAYG.

Re: No contact

mikeliuk — Sun, 05 Dec 2021 14:27:52 GMT

Hi @Gilberto1 ,

Did you damage your SIM/chip?

If so, you would need to be in the UK to receive, and likely activate, a replacement anyway.

A broken SIM is in a safe state so there is no need to report it lost or stolen as long as you keep it with you and request a replacement on your return.

Re: No contact

Northerner — Sun, 05 Dec 2021 18:29:54 GMT

Hi @Gilberto1

You can order a new SIM here, but it will be delivered to a UK address. Alternatively you can get one free in any EE store when you return.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-and-when-should-i-do-this

Thanks