Received a bill from EE, I don't have an EE number?

Andygv — Fri, 03 Dec 2021 14:38:30 GMT

Hey there. I have received a letter from EE, my name appears along with an account number and bill reference. It looks legitimate, but I don't think I have an EE contract. This year I purchased an EE number for a throwaway phone to use whilst my main phone/sim was stolen in store. I don't use the number and have thrown away the sim and the papers, but I'm pretty sure I didn't sign up to a contract! The phone number for the bill doesn't appear on the papers, and I can't contact customer support to query it. My BT number is not recognised so I'm really confused.

The bill is for £273.61, and I'm wondering if there's a chance I bought a sim that came with a contract and I've been getting charged despite not using it unknowingly, my mental health has been pretty poor this year following a bereavement and I haven't been great at keeping track of these things. I'm wondering if I could share the account number, reference and my billing details with a member of EE staff and have them look over my query?

I have a number registered with BT, and I know they use the same network but I have paid my BT bills.

Thanks so much for your help!

Andy

Re: Received a bill from EE, I don't have an EE number?

Katie_B — Fri, 03 Dec 2021 15:08:27 GMT

Hello @Andygv.

Thanks for coming to the EE Community and flagging this with us.

I would love to see if I can help further regarding this.

When you have a moment please check your community inbox.

Speak soon,

Katie 🙂

Re: Received a bill from EE, I don't have an EE number?

nick_ro — Fri, 03 Dec 2021 21:03:07 GMT

It's likely someone has used your identity and address to order a phone and contract and intercepted the delivery.

Have you had any couriers knock on your door?

topic Re: Received a bill from EE, I don't have an EE number? in Archived Posts

Received a bill from EE, I don't have an EE number?

Re: Received a bill from EE, I don't have an EE number?

Re: Received a bill from EE, I don't have an EE number?