topic Re: Already registered my account in EE but can not transfer my old number in Archived Posts

Already registered my account in EE but can not transfer my old number

Ivy98 — Tue, 23 Nov 2021 10:05:53 GMT

Actually i already registered my EE account a couple days ago, and i want keep my old number with me, so i filled the form of tranfering, but i received the text from 150 and told me that my request is not successful because im not registered and i need call 150 to register, then i called 150, the same result appeared, a text message from 150 told me that i need register first for transfering my old number to EE.

So what should i do now? It is quit urgent for me thanks a lot to help

Re: Already registered my account in EE but can not transfer my old number

Christopher_G — Tue, 23 Nov 2021 13:09:11 GMT

Hi @Ivy98

Welcome to the community.

Is it a contract SIM card or pay as you go? Are you transferring your number form another network?

Chris

Re: Already registered my account in EE but can not transfer my old number

Betegeo — Thu, 02 Dec 2021 13:16:22 GMT

Hi, same issue here, I am trying to port my mobile number from a different network to EE on a pay-as-you-go SIM, but I got this message from 150 to register my account. I could not find any further account registration on 150 and I must mention I topped up already on My EE. Can you please advise.

Re: Already registered my account in EE but can not transfer my old number

James_B — Thu, 02 Dec 2021 13:20:55 GMT

Hi @Betegeo,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to complete the registration of your account if you get in touch.

James