https://community.ee.co.uk/t5/Archived-Posts/Switched-SIM-to-new-phone-and-now-monthly-data-not-showing/m-p/1103281#M286053 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2362846">@ClarryB</a>&nbsp;</P> <P>&nbsp;</P> <P>Changing the phone doesn't impact your data allowance or SIM.&nbsp;</P> <P>&nbsp;</P> <P>Or are you talking about he cannot use the internet? Have you tried restarting your network settings on the phone?&nbsp;</P> <P>&nbsp;</P> <P>Thanks</P> Wed, 01 Dec 2021 18:16:09 GMT Northerner 2021-12-01T18:16:09Z https://community.ee.co.uk/t5/Archived-Posts/Switched-SIM-to-new-phone-and-now-monthly-data-not-showing/m-p/1103255#M286052 <P>My son has just got a new phone as he broke his last one. Bought same iPhone model (secondhand), unlocked, and put SIM in new phone but his data balance of 18gb isn’t registering. I’ve checked on EE account and the data is showing there. Any suggestions please? Thank you.&nbsp;</P> Wed, 01 Dec 2021 17:05:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Switched-SIM-to-new-phone-and-now-monthly-data-not-showing/m-p/1103255#M286052 ClarryB 2021-12-01T17:05:57Z https://community.ee.co.uk/t5/Archived-Posts/Switched-SIM-to-new-phone-and-now-monthly-data-not-showing/m-p/1103281#M286053 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2362846">@ClarryB</a>&nbsp;</P> <P>&nbsp;</P> <P>Changing the phone doesn't impact your data allowance or SIM.&nbsp;</P> <P>&nbsp;</P> <P>Or are you talking about he cannot use the internet? Have you tried restarting your network settings on the phone?&nbsp;</P> <P>&nbsp;</P> <P>Thanks</P> Wed, 01 Dec 2021 18:16:09 GMT https://community.ee.co.uk/t5/Archived-Posts/Switched-SIM-to-new-phone-and-now-monthly-data-not-showing/m-p/1103281#M286053 Northerner 2021-12-01T18:16:09Z