topic Re: Keeping number when moving from Contract to Sim only in Archived Posts

Keeping number when moving from Contract to Sim only

Triarii — Sat, 27 Nov 2021 13:31:44 GMT

I've asked for an EE SIM only contract after being a long time EE contract customer. I didn't realise that I'd get a new SIM with a new number. How can I ensure that I keep the same number? Calling 150 I'm informed that there's a 20 minute wait to get through.

Re: Keeping number when moving from Contract to Sim only

mikeliuk — Sat, 27 Nov 2021 13:34:43 GMT

Hi @Triarii ,

I believe you intended to upgrade a contact which included a mobile phone to a SIM-only contract and that process would ensure you keep your old number.

Are you certain you did not unwittingly confuse the EE adviser by requesting a new EE SIM-only contract when you "asked for an EE SIM only contract" ?

Re: Keeping number when moving from Contract to Sim only

XRaySpeX — Sat, 27 Nov 2021 16:16:47 GMT

To keep your no. you needed to upgrade your existing EE contract to a SIM-Only contract. As it is you just asked for a new SIM-Only contract, which comes with a new no.

If you are still within your statutory 14-day cooling-off period, you can call CS to cancel it FoC & then order an upgrade to SIM-Only for your contract.

Re: Keeping number when moving from Contract to Sim only

Triarii — Wed, 01 Dec 2021 17:28:08 GMT

I did it online as getting hold of someone is proving impossible. 30 min wait on the phone. Have to go into town then I think.