topic Re: SIM Not Supported in Archived Posts

SIM Not Supported

alimparry — Tue, 30 Nov 2021 18:53:03 GMT

I have an iphone 11 that I got on contract with EE. After my contract I upgraded to an iphone 12. I have now tried to put a giffgaff sim into it and it tells me that the SIM isn't supported under the activation policy. I have tried to phone EE but I can't speak to anyone. Any thoughts on how I can resolve? Thanks!

Re: SIM Not Supported

alimparry — Tue, 30 Nov 2021 19:15:08 GMT

This isn't helping but wonder if you got it resolved - I am in exactly the same position, faceid stopped working and apple replaced. Thank you!

Re: SIM Not Supported

Chris_B — Tue, 30 Nov 2021 19:17:21 GMT

@alimparry Have you told customer service that the device was exchanged by Apple ?

Re: SIM Not Supported

alimparry — Tue, 30 Nov 2021 19:18:59 GMT

No, not yet - was just wondering if it had worked. I will do though, thanks!

Re: SIM Not Supported

Chris_B — Tue, 30 Nov 2021 19:27:07 GMT

@alimparry On the iPhone 11 can you go to Settings>General>About and scroll down to Network Provider Lock. What does it say next to it