topic Re: SIM card not activating in Archived Posts

SIM card not activating

Bexmack — Fri, 26 Nov 2021 09:23:50 GMT

Hi I have upgraded to an iPhone 12 and was sent a new SIM card which I activated yesterday but I still have no signal and my old SIM card has been deactivated. Can anyone help?

thanks

Re: SIM card not activating

Leanne_T — Fri, 26 Nov 2021 10:38:27 GMT

Morning @Bexmack

Thanks for coming to the community.

Have you tried restarting the phone?

Does the new SIM card work in your old phone?

Thanks 🙂

Leanne.

Re: SIM card not activating

Bexmack — Fri, 26 Nov 2021 10:50:43 GMT

Hi I’ve restarted it a few times and tried it in my old phone and it still doesn’t work 😕

Re: SIM card not activating

Leanne_T — Fri, 26 Nov 2021 11:11:42 GMT

Hi @Bexmack

Thanks for trying.

Does it show no service or any other error message?

If you go into Settings > Mobile Data > Network Selection, does EE show?

Leanne.

Re: SIM card not activating

Bexmack — Fri, 26 Nov 2021 11:42:03 GMT

It shows no service. When I look in settings it shows ee as the network

Re: SIM card not activating

Leanne_T — Fri, 26 Nov 2021 11:54:40 GMT

Thanks @Bexmack

In this case, please get in touch with our Mobile Care team and they will get this looked into for you.

Thanks.

Leanne.

Re: SIM card not activating

Bexmack — Fri, 26 Nov 2021 14:15:46 GMT

Hi I’ve tried several times to use the live chat (I can’t ring as both SIM cards aren’t working) but it’s not working therefore I have no way of getting in touch. What are my options?

Re: SIM card not activating

Leanne_T — Fri, 26 Nov 2021 14:19:40 GMT

Hi @Bexmack

I'm sorry we have no account access on the community.

Do you have a phone that can receive calls at all?

Leanne 🙂

Re: SIM card not activating

Bexmack — Fri, 26 Nov 2021 18:12:10 GMT

I’m using my husbands phone to ring however have been told the current wait to speak to someone is 30 minutes. I’ve now been without my phone for over 24 hours

Re: SIM card not activating

Christopher_G — Sat, 27 Nov 2021 08:15:20 GMT

Hi @Bexmack

Did you manage to get through to someone?

Chris