topic Re: PAC code in Archived Posts

PAC code

RyanDavies2 — Tue, 23 Nov 2021 11:58:14 GMT

I recently joined EE, but through interacting with their website it is not somewhere i want to stay.

I do want to keep my phone number so i need the PAC code from them, but texting them doesn't work(no response), the online cancellation doesn't work(error, unable to accept request), and when i called them they said i had to wait 30 days?

I'm on a pay as you go sim, so there is no "contract" to which i should be bound to, and all the info they give on the website said that i should be able to receive a PAC code instantly upon request.

Any help, or do i actually have to wait the 30 days?

Re: PAC code

XRaySpeX — Tue, 23 Nov 2021 12:24:47 GMT

@RyanDavies2 : Did you text PAC to 65075 to get your PAC?

There is no online cancellation, so I don't know what you are looking at.

Re: PAC code

Giuseppe1953 — Tue, 23 Nov 2021 20:38:22 GMT

I have a pac code from three what do i do next

Re: PAC code

XRaySpeX — Tue, 23 Nov 2021 20:42:29 GMT

@Giuseppe1953 : Give your PAC from your old provider to EE using Fill out this quick form to transfer your number .

Re: PAC code

RyanDavies2 — Tue, 23 Nov 2021 22:53:12 GMT

When i text PAC to 65075, i get no reply. Its weird because if i mistype it like "PAV", it will say its the wrong keyword but it just doesn't respond to "PAC".

Online there was a section called "leaving EE" which allowed me to request a PAC code, but the page would give me an error when i request.

Re: PAC code

Jon_K — Wed, 24 Nov 2021 08:03:46 GMT

Hi @RyanDavies2.

Can you try texting INFO to 85075?

This will return a text message with information on leaving EE.

If you're still unable to get a PAC you could try giving our Customer Care team a call.

Jon

Re: PAC code

RyanDavies2 — Wed, 24 Nov 2021 09:32:11 GMT

I have tried all the methods given from texting INFO.

If "07953 966 250" is the customer care team, then it was them who told me i would have to wait 30 days to get the PAC code. Any other ideas?

Thanks,

Ryan

Re: PAC code

Jon_K — Wed, 24 Nov 2021 09:47:34 GMT

Hi @RyanDavies2.

Did they say why it would take 30 days?

Jon