topic Re: Have had confirmation of replacememt sim being ordered twice but no delivery in Archived Posts

Have had confirmation of replacememt sim being ordered twice but no delivery

MasterBrown — Sat, 20 Nov 2021 15:51:20 GMT

Neither of the delivery charges have been billed either. Should I presume the online service hasn't worked and just go in store?

Re: Have had confirmation of replacememt sim being ordered twice but no delivery

James_B — Sun, 21 Nov 2021 09:25:42 GMT

Hi @MasterBrown,

Welcome to the EE Community. 🙂

When did you order your SIM?

James

Re: Have had confirmation of replacememt sim being ordered twice but no delivery

MasterBrown — Sun, 21 Nov 2021 17:00:08 GMT

Initially on the 15th November.

Re: Have had confirmation of replacememt sim being ordered twice but no delivery

Christopher_G — Mon, 22 Nov 2021 08:02:49 GMT

Hi @MasterBrown.

You probably should have received the SIM by now. If you're able to pop into a store, they should be able to give you a replacement SIM there and then, and also check what's happened to the other ones you ordered.

Chris