topic Re: Sim has different number in smartphone details. in Archived Posts

Sim has different number in smartphone details.

AlecJennings — Sat, 20 Nov 2021 19:44:47 GMT

Why does my SIM card have a different number when I look in the "About Phone" section of my MotoG8?

I've always had the same number and always been with Orange/EE.

I believe this is my second SIM card.

It was probably renewed years ago with a multi-size version when Orange became EE.

I've recently switched to using a smartphone after twenty years of using basic Nokia phones so haven't seen this until now.

Re: Sim has different number in smartphone details.

AlecJennings — Sat, 20 Nov 2021 17:59:36 GMT

I've discovered exactly the same thing, having recently switched to a smart phone after twenty years of using classic nokias. I've never had a different number but this is my second sim card (a multi size one), the original was only full size.

And I've always been with Orange/EE.

Re: Sim has different number in smartphone details.

XRaySpeX — Sat, 20 Nov 2021 19:52:25 GMT

@AlecJennings : Are you making & receiving calls & texts on the no. you expect? If so, don't worry about what the Settings say.

Re: Sim has different number in smartphone details.

AlecJennings — Sat, 20 Nov 2021 20:13:57 GMT

Thank-you, yes I am using the number I expect. It is not causing me a problem. I just don't understand how there could possibly be another phone number in the details of the sim card. I've never changed my number, it's the one i've had since i first got a mobile with Orange in 2001.

Re: Sim has different number in smartphone details.

James_B — Sun, 21 Nov 2021 10:20:18 GMT

Hi @AlecJennings,

Is your new phone pre-owned?

James

Re: Sim has different number in smartphone details.

AlecJennings — Sun, 21 Nov 2021 13:16:29 GMT

No. Or at least it should not have been.

I bought it from Amazon EU in May 2020 as a brand new product.

Are you suggesting there was a prior owner and that their (the first) phone number is associated (by internal programming) with whatever SIM is installed?

Re: Sim has different number in smartphone details.

James_B — Sun, 21 Nov 2021 13:31:36 GMT

Hi @AlecJennings,

It could be the old temporary number that was associated with your SIM card before your number was transferred from Orange to EE.

It's nothing to worry about, as long as calls and texts are working with the correct number.

James