topic Re: Moving none EE number onto new EE sim card in Archived Posts

Moving none EE number onto new EE sim card

js632 — Fri, 19 Nov 2021 16:31:44 GMT

hi i am trying to switch my current number payg to EE sim card payg

but can't do it at the moment, getting a ERROR msg like: PLEASE MAKE SURE YOU ENTER THE RIGHT PHONE NUMBER .IT MUST BE A UK PHONE NUMBER AND START WITH 07...

Everything is correct and i have both numbers correct and also the PAC CODE FROM my current provider, but still can't do it

any help please???

thanks await reply

Re: Moving none EE number onto new EE sim card

Chris_B — Fri, 19 Nov 2021 16:56:07 GMT

@js632 if your having issues doing this just call customer services and they do it for you. 150 from your EE sim. Your number will

not now be ported until Tuesday as number ports do not happen at the week end and the process will

not start till Monday now.

Re: Moving none EE number onto new EE sim card

js632 — Fri, 19 Nov 2021 16:58:03 GMT

hi chris_b

thanks for the reply.

but everytime i do that says that i have to top-up my account??

already top-up ? i havent even managed to transfer the number

thanks await reply

Re: Moving none EE number onto new EE sim card

Profile closed — Fri, 19 Nov 2021 17:08:46 GMT

Hi @js632

If you call freephone 0800 956 3146 you should get through without the need to top up 🙂

Re: Moving none EE number onto new EE sim card

js632 — Fri, 19 Nov 2021 17:11:11 GMT

Thanks for that will try.

Re: Moving none EE number onto new EE sim card

kj1306 — Fri, 19 Nov 2021 21:00:49 GMT

So glad you posted this question - I'm having exactly the same issue on their online form. I wonder why its not recognising mobile numbers?

Re: Moving none EE number onto new EE sim card

James_B — Sat, 20 Nov 2021 08:45:55 GMT

Hi @kj1306,

Welcome to the EE Community. 🙂

Which phone number isn't being recognised? Your temporary EE number or the number you want to keep?

James

Re: Moving none EE number onto new EE sim card

js632 — Sat, 20 Nov 2021 08:51:08 GMT

@ James_B

it doesn't say which one...just not going through at all

Re: Moving none EE number onto new EE sim card

James_B — Sat, 20 Nov 2021 08:54:14 GMT

Hi @js632,

The first number you are asked to enter on the number transfer form is your temporary EE mobile number. Is it this one that isn't accepted?

James

Re: Moving none EE number onto new EE sim card

js632 — Sat, 20 Nov 2021 09:14:56 GMT

@James_B YES

Re: Moving none EE number onto new EE sim card

James_B — Sat, 20 Nov 2021 09:20:02 GMT

Hi @js632,

Have you activated your new SIM card?

James

Re: Moving none EE number onto new EE sim card

js632 — Sat, 20 Nov 2021 09:35:43 GMT

@James_B activated you mean the EE Card?

do i have to do that before i transfer the number to EE/PAC?

Re: Moving none EE number onto new EE sim card

James_B — Sat, 20 Nov 2021 09:43:39 GMT

Hi @js632,

Yes, you'll need to activate the EE SIM before you can transfer your number over to it.

James

Re: Moving none EE number onto new EE sim card

js632 — Sat, 20 Nov 2021 09:59:18 GMT

@ James_B so basically just follow the steps on activation pack/TOP UP £10,etc?

Re: Moving none EE number onto new EE sim card

js632 — Sat, 20 Nov 2021 10:03:19 GMT

@James_B and how long will it take for that to happen?will it be straight away, after i activate the EE CARD/PAC AND also top-up the £10?

will i be without a phone number or not ?

thanks await reply

Re: Moving none EE number onto new EE sim card

James_B — Sat, 20 Nov 2021 10:05:58 GMT

That's right @js632

Please allow up to 24 hours for your SIM to activate before starting your number transfer. You'll be able to use your temporary EE number as soon as the SIM is activated and your old SIM will also remain active until your number transfer completes.

James

Re: Moving none EE number onto new EE sim card

James_B — Sat, 20 Nov 2021 13:08:09 GMT

Hi @kj1306,

Did you activate your SIM card within seven days of purchase?

Thanks

James