topic Re: Moving none EE number onto new EE sim card in Archived Posts

Moving none EE number onto new EE sim card

EEKaboko — Tue, 09 Nov 2021 11:43:17 GMT

Hi,

I've just recieved an EE PAYG sim card and want to move my old Three number onto it. Whenever I try to use the switching provider form I am given this error message 'Please make sure you enter the right phone number. It must be a UK phone number and start with 07'

I have tried using the switching provider form multiple times and on different browsers, is this a known issue and is there a fix?

Thank you.

Re: Moving none EE number onto new EE sim card

XRaySpeX — Tue, 09 Nov 2021 11:47:36 GMT

You are putting the temporary no. of the EE SIM in the top field, not the no. you are wanting to port from 3?

Re: Moving none EE number onto new EE sim card

EEKaboko — Tue, 09 Nov 2021 11:54:48 GMT

Hi XRaySpeX,

I've been putting the new EE number in the top box and the old Three number in the bottom box, I get the same error every time.

Re: Moving none EE number onto new EE sim card

EEKaboko — Tue, 09 Nov 2021 15:48:59 GMT

Solved this issue by contacting customer support and having them do the process manually.

Re: Moving none EE number onto new EE sim card

James_B — Wed, 10 Nov 2021 07:50:31 GMT

Glad you got is sorted @EEKaboko

Thanks for letting us know. 🙂

James