topic Port requested buy new number showing in online account that isn’t the port numb in Archived Posts

Port requested buy new number showing in online account that isn’t the port numb

Josephine_colli — Thu, 28 Oct 2021 06:35:58 GMT

i requested to port my husbands number over from Vodafone while ordering s pixel 6 last week online. I’ve just logged into my eye account and there is a new number showing but not the number I wanted to port, is this just temporary or has the port failed?

Re: Port requested buy new number showing in online account that isn’t the port numb

Jon_K — Thu, 28 Oct 2021 08:36:30 GMT

Hi @Josephine_colli

Welcome to the community.

The port will usually take up to 24 hours from the point your EE number becomes active.

I'd recommend getting in touch with our Customer Care team so they can check the current status of your port.

Jon