topic Re: My SIM card isn't working in Archived Posts

My SIM card isn't working

PhoebeJane — Fri, 27 Aug 2021 09:21:00 GMT

I have had the same SIM card since I had it last year. Today my SIM card suddenly isn't working. I have turned my phone on and off multiple times and it still isn't working.

Is there anything you can do to help this?

Phoebe

Re: My SIM card isn't working

Chris_B — Fri, 27 Aug 2021 09:53:26 GMT

@PhoebeJane first off does anyone else have an issue with EE that is with you as if they do it might be a network issue and which case you might want to have a look at THIS and use the check network status tab.

If all is okay in your area and then you might need a replacement SIM card. Can you get one from an EE store (you’ll need ID) or by calling customer services you must make sure you request a replacement SIM card.

Re: My SIM card isn't working

James_B — Fri, 27 Aug 2021 10:36:41 GMT

Hi @PhoebeJane,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: My SIM card isn't working

julia1954 — Fri, 15 Oct 2021 12:51:06 GMT

can you send me a replacemnt sim card for the same no

Re: My SIM card isn't working

Katie_B — Fri, 15 Oct 2021 13:04:47 GMT

Hi @julia1954.

Thanks for coming to the community.

Please visit this page if you would like to order a replacement SIM.

There is a link at the bottom for you to order online.

Katie 🙂