topic Re: Early sim cancellation fee in Archived Posts

Early sim cancellation fee

LadanFarah — Fri, 15 Oct 2021 09:42:48 GMT

How much is a sim contract cancellation fee because just spoke to EE customer service on the phone and told me £400 as if I am cancelling a phone contract! Need to understand it’s not like I am having what I was promised

Re: Early sim cancellation fee

Northerner — Fri, 15 Oct 2021 09:47:00 GMT

Hi @LadanFarah

It depends on your contract and the time you have remaining.

If you've spoken to EE CS then the figure is likely correct. If you are unsure then ring back and speak to another person.

Thanks

Re: Early sim cancellation fee

Leanne_T — Fri, 15 Oct 2021 10:24:55 GMT

Morning @LadanFarah

Thanks for coming to the community.

If you want to know your early termination charges, you can also;

Check your My EE Account.
Send us a text message with the word ‘INFO’ to 85075. We’ll then provide you with the information and send you a text message.

Thanks 🙂

Leanne.