topic No data with new sim in Archived Posts

No data with new sim

Kevm87 — Fri, 15 Oct 2021 02:12:40 GMT

I recently move from Virgin mobile to EE. The problem is i cannot connect to the 4g. I have 120GB with my contract. The phone is a Samsung Galaxy S8.

I have tried the sim in another device and its fine. Also i have tried another sim in my S8 and that works fine too, i have gone through the APN settings and all the usual stuff like mobile data is on etc with the tech support team.

I am currently waiting on a new sim to arrive ( this will be the 3rd)

Any support would be most appreciated.

Re: No data with new sim

Leanne_T — Fri, 15 Oct 2021 08:03:20 GMT

Hi @Kevm87

Thanks for coming to the community.

The other SIM card you tried in your phone was this an EE SIM?

Speak soon 🙂

Leanne.

Re: No data with new sim

Kevm87 — Fri, 15 Oct 2021 10:14:40 GMT

Hi Leanne

Yes it was another EE sim

Re: No data with new sim

Leanne_T — Fri, 15 Oct 2021 10:21:38 GMT

Thanks @Kevm87

In that case, I can see no reason your SIM card would not connect if this works in another phone.

Please let me know how you get on with the replacement.

Leanne.