topic Re: New SIM card not received after 2 weeks in Archived Posts

New SIM card not received after 2 weeks

WilsonB2 — Mon, 11 Oct 2021 11:46:53 GMT

Had email saying new pay monthly SIM despatched on the 24th September. No SIM has been received yet. How do I order a replacement? Do these usually take this long?

Re: New SIM card not received after 2 weeks

Chris_B — Mon, 11 Oct 2021 11:51:33 GMT

@WilsonB2 was this a sim only upgrade or a new contract ?

Re: New SIM card not received after 2 weeks

WilsonB2 — Mon, 11 Oct 2021 12:03:20 GMT

Moved from PAYG to new contract.

Re: New SIM card not received after 2 weeks

Leanne_T — Mon, 11 Oct 2021 13:19:43 GMT

Hi @WilsonB2

Thanks for coming to the community.

Has your account now changed to pay monthly?

Thanks 🙂

Leanne,

Re: New SIM card not received after 2 weeks

WilsonB2 — Mon, 11 Oct 2021 14:00:51 GMT

Thanks for replies. Spoke to digital sales team and sending out another sim.

Re: New SIM card not received after 2 weeks

Leanne_T — Mon, 11 Oct 2021 14:03:38 GMT

Thanks for coming back and letting us know @WilsonB2

Leanne 🙂