topic Re: IPhone will not text or call in Archived Posts

IPhone will not text or call

Katy589 — Fri, 08 Oct 2021 19:08:45 GMT

I’ve recently purchased a new iPhone from EE on contact which isn’t going to arrive until next week. After this purchase my iPhone I am currently using will not call or text. When ordering the new phone, I selected that I wanted to keep my original number. Might my number have been already switched to the new phone? Or could it be that it’s because I’ve purchased the new monthly phone package?

Re: IPhone will not text or call

Fatboy71 — Fri, 08 Oct 2021 20:03:49 GMT

Do you see any signal on your phone?

It might be worth checking the EE service checker, to see if there is any network outage in the area you are seeing the issue.

http://ee.co.uk/ee-and-me/network/4gee/network-status-checker

Re: IPhone will not text or call

Katy589 — Fri, 08 Oct 2021 23:04:42 GMT

Yes, the service has been fine the whole time

Re: IPhone will not text or call

Leanne_T — Sat, 09 Oct 2021 07:28:27 GMT

Hi @Katy589

Thanks for posting on the community 🙂

Do you have an EE contract and you have upgraded?

Or, are you transferring your number from another network?

Thanks.

Leanne.

Re: IPhone will not text or call

Katy589 — Sat, 09 Oct 2021 09:43:57 GMT

So, my phone which i use now is on pay as you go. I’ve never had a contract with EE, this will be my first one when I get the new iPhone. I did agree to keep this number when I get the new phone but simply thought my calls and texts wouldn’t be affected as I only need to move the sim into the new phone.

Re: IPhone will not text or call

Leanne_T — Sat, 09 Oct 2021 09:48:55 GMT

Thanks @Katy589

I would suggest getting in touch with our Mobile Care team, they will get this looked into for you.

Thanks.

Leanne.