topic Re: New SIM contact - no sim sent in Archived Posts

New SIM contact - no sim sent

Gillmurg — Fri, 08 Oct 2021 10:54:00 GMT

Hi All,

As the subject shows I have just taken out a new monthly SIM contract for 12 months but I haven't received the SIM card through the post or have had any tracking details sent. I have been using my old HTC Desire from my previous EE contract but I have now purchased a new phone on ebay. Do EE just presume I am still using my old HTC Desire and have just transferred me over to the new contract, without sending a multi SIM through the post? It's been a week now and still no SIM. The account has changed over to the new contract so it is all in place. Any ideas?

Re: New SIM contact - no sim sent

Chris_B — Fri, 08 Oct 2021 11:04:34 GMT

@Gillmurg you don’t need a new Sim card if your current Sim card fits the new device. The only change that’s happened is an account change you don’t get a new Sim card if it’s just an account change. Can you can request a new Sim card if your current one doesn’t fit your new device via your online account.

Re: New SIM contact - no sim sent

Gillmurg — Fri, 08 Oct 2021 11:29:46 GMT

Thanks for your prompt reply @Chris_B . My new phone requires a smaller SIM so I will have to arrange to get a new SIM sent. I'm reluctant to pay £1.50 delivery charge though as it wasn't clear at all that I would not receive a new SIM in the post when I changed to a SIM only contract. Is there a possibility that EE would waver the delivery charge in this instance?

Re: New SIM contact - no sim sent

XRaySpeX — Fri, 08 Oct 2021 11:35:20 GMT

You could get a replacement SIM for free by going to an EE store.