topic Re: Weak security on transferring a mobile number in Archived Posts

Weak security on transferring a mobile number

BigGuy1 — Sat, 02 Oct 2021 12:51:50 GMT

My wife had her mobile number stolen. Someone called EE and with data they had discovered, they managed to pass the security. They then moved my wife’s number to a pay as you go number and changed the address. We spoke to EE and this is their process.

I suggest that EE change the process to require a call to the phone number being transferred.

From control of the phone number, they then accessed a credit card which required two factor authentication to steal some money.

Re: Weak security on transferring a mobile number

Northerner — Sat, 02 Oct 2021 13:30:18 GMT

Hi @BigGuy1

It might be worth having better security on your wife phone as I assume it wasn't unlocked?

Thanks

Re: Weak security on transferring a mobile number

Leanne_T — Sat, 02 Oct 2021 13:46:37 GMT

Hi @BigGuy1

I am very sorry to hear this has happened on your wife's account.

After speaking to our Mobile Care team and had the transfer cancelled and the address changed to the correct one?

Please see our Safety and security with EE, Help page for advice on staying safe.

Speak soon.

Leanne.