topic Re: How can I find out if my old number is definitely being moved to EE? in Archived Posts

How can I find out if my old number is definitely being moved to EE?

WendyR48 — Thu, 25 Jun 2020 10:09:13 GMT

Hi Please can someone help me, I have just signed up to EE online and had my PAC code already so I gave it as I was signing up so my number could be transferred over. My SIM card has been delivered with a different number? So, I thought I maybe needed to fill in another form and tried but the PAC code isn’t working. How can I confirm my number is being moved to EE? I tried live chat but it’s not working and because of a disability, I can’t phone.

Thanks

Re: How can I find out if my old number is definitely being moved to EE?

Leanne_T — Thu, 25 Jun 2020 10:56:26 GMT

Hi there @WendyR48

Welcome to the community and EE 🙂

You will get a temporary EE number until your number transfers from the other network, you will get a text message when the number transfer has started.

Are you with us on pay as you go or pay monthly?

Thanks.

Leanne 🙂

Re: How can I find out if my old number is definitely being moved to EE?

WendyR48 — Thu, 25 Jun 2020 11:00:11 GMT

Hi thanks for responding, I’m on pay monthly.

Re: How can I find out if my old number is definitely being moved to EE?

Leanne_T — Thu, 25 Jun 2020 11:11:50 GMT

Hi @WendyR48

Thanks for coming back to me.

If you would like to get this checked, if you tap on our get in touch page here and select EE a chat option will show for you when an agent is available 🙂

The team can check when your number will transfer for you.

Thanks 🙂

Leanne.

Re: How can I find out if my old number is definitely being moved to EE?

alisonbrown1231 — Sat, 02 Oct 2021 06:07:25 GMT

I need my EE phone number please

Re: How can I find out if my old number is definitely being moved to EE?

Leanne_T — Sat, 02 Oct 2021 07:10:17 GMT

Hi @alisonbrown1231

Thanks for posting 🙂

If you text NUMBER to 150 we will reply with the number.

Leanne.