topic Re: Keep the same number in Archived Posts

Keep the same number

Maga1 — Thu, 30 Sep 2021 15:50:06 GMT

Hello I have a phone number with EE but since last november I am abroad and never did a charge again. In october i will return to the UK and I would like to keep the same number. I do not have a contract. Please let me know about it.

Re: Keep the same number

XRaySpeX — Thu, 30 Sep 2021 15:53:58 GMT

@Maga1 : Are you on PAYG?

If so, When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Keep the same number

Maga1 — Thu, 30 Sep 2021 16:22:58 GMT

Sorry what is it PAYG?? Do I need to contact the customer service when I arrive to the UK or just make a charge to keep the number?

Re: Keep the same number

XRaySpeX — Thu, 30 Sep 2021 16:28:39 GMT

PAYG = Pay As You Go or pre-paid. Do you top it up when in UK? That's PAYG!

Re: Keep the same number

Maga1 — Thu, 30 Sep 2021 16:31:58 GMT

Yes it is PAY. So I just need to top up again once I arrive to the UK or do I need to contact you in order to have my number back?

Re: Keep the same number

XRaySpeX — Thu, 30 Sep 2021 16:35:28 GMT

You need to answer my Q: When did you last use it for a chargeable action? before we can say anything definite.

Re: Keep the same number

bristolian — Thu, 30 Sep 2021 16:46:00 GMT

Hi @Maga1

I recommend a read of the information in this EE help article

It explains the PAYG hibernation process that @XRaySpeX is trying to help you with.

Re: Keep the same number

Maga1 — Thu, 30 Sep 2021 16:51:59 GMT

The last time I made a chargeable action was last november. I received a message saying that my number was in hibernation. How should I proceed once I arrive to the UK in october?

Re: Keep the same number

XRaySpeX — Thu, 30 Sep 2021 16:59:48 GMT

You've lost it completely. It's been over 9 months since you spent money on it.

Re: Keep the same number

XRaySpeX — Thu, 30 Sep 2021 17:01:23 GMT

@bristolian : Not "trying"! I am answering directly rather than indirectly.