topic Re: My PUK code is only 7 digits long in Archived Posts

My PUK code is only 7 digits long

juliafarino — Fri, 24 Sep 2021 20:38:25 GMT

I need to unlock my sim card with the PUK code. I have found the code but it is only 7 digits long and the phone login says it needs to be 8 digits long and won't unlock my phone. What do I do?

Re: My PUK code is only 7 digits long

Chris_B — Fri, 24 Sep 2021 20:54:59 GMT

@juliafarino You’ll find your PUK code within your EE online account. Where did you find “this” code

Re: My PUK code is only 7 digits long

juliafarino — Fri, 24 Sep 2021 21:49:45 GMT

I called EE Technical Support and they gave me the number. It is also the same number that is on my Account when I log into EE. It is only 7 digits long but in order to unlock my SIM card, I am asked to enter an 8 digit number.

Re: My PUK code is only 7 digits long

Leanne_T — Sat, 25 Sep 2021 07:54:52 GMT

Hi @juliafarino

Thanks for posting.

What is the exact message showing on your phone?

Thanks 🙂

Leanne.

Re: My PUK code is only 7 digits long

juliafarino — Mon, 27 Sep 2021 06:44:06 GMT

It asks me to enter the PUK code saying that my SIM is locked. After I enter the 7 digit code it goes blank again and asks for 8 digits.

If I add a zero in front of the number, it accepts the 8 digits then asks for me to enter a new PIN number, I enter 4 digits, it asks me then to confirm the new PIN. I enter the new PIN number again and press the return button to enter. It then flashes up very quickly "incorrect PUK number" which the disappears and it then takes me back to beginning of the process asking me to enter my PUK number and tells me how many chances I have left which is now down to 5 remaining attempts.....

I would have thought that EE tech support would know how to make the 7 digit number acceptable when I called them but they didn't, so I thought I'd see if anyone in the community had had this happen to them and had found a way round it.

Thanks for you help.

⁣x x x x x x x x x x x

[mod edit: please do not post personal information on the public board. Thanks!]

Re: My PUK code is only 7 digits long

Leanne_T — Sun, 26 Sep 2021 07:05:52 GMT

Hi @juliafarino

Thanks for coming back to me.

Can I just check does the message show as PUK1 or PUK2?

Speak soon 🙂

Leanne.

Re: My PUK code is only 7 digits long

juliafarino — Sun, 26 Sep 2021 19:01:55 GMT

Hi Leanne

It doesn't say either PUK1 or PUK2 just PUK.

"Enter PUK code (Remains: 4)

"SIM CARD IS PUK-LOCKED - EMERGENCY CALLS ONLY"

After I enter my PUK code of only 7 digits, the message "Input 8 digits" comes up in place of the message that said "Enter PUK code (Remains:4).

Re: My PUK code is only 7 digits long

Leanne_T — Mon, 27 Sep 2021 06:14:35 GMT

Thanks for coming back to me @juliafarino

I've sent you a private message for some extra details.

Leanne 🙂