topic Re: My SIM was deactivated new eSIM is not working in Archived Posts

My SIM was deactivated new eSIM is not working

eLbe — Sat, 25 Sep 2021 12:30:42 GMT

Hello, I just swapped from sim to eSIM as I decided to change my phone set and once the old sim card was disconnected following the successful set up on a new phone set I am unable to make any calls, messages using the plan, I noticed in my ee account the sim might need to be activated (I THOUGHT IT WAS) but it says 'activate'... I cant receive any messages to my old set as my physical sim is no longer working!! tried calling support from another network paying 25p/m waited 30 min got disconnected, yes message support either.. need help please

Re: My SIM was deactivated new eSIM is not working

Leanne_T — Sat, 25 Sep 2021 13:15:55 GMT

Hi @eLbe

Thanks for coming to the community.

I've sent you a private message on the community for some extra details.

Thanks.

Leanne

Re: My SIM was deactivated new eSIM is not working

eLbe — Sat, 25 Sep 2021 15:02:47 GMT

Dear Leanne many thanks for an offer to call me back on my EE number but as my EE number is disabled I won't be able to receive it.. can you activate my physical sim? Or is it too late now when the number was transferred to eSIM?

Re: My SIM was deactivated new eSIM is not working

Leanne_T — Sun, 26 Sep 2021 06:01:38 GMT

Hi @eLbe

Thanks for coming back to me.

The SIM card will be deactivated now and you would need a replacement SIM.

If you have no contact number, you can find our contact details on our get in touch page

Leanne.