topic My phone number not transferred in Archived Posts

My phone number not transferred

tntdip — Thu, 23 Sep 2021 18:00:06 GMT

So i ordered EE monthly payment sim card on Monday and i got it delivered today, when i was ordering it i filled the form where it needed PAC NUMBER to transfer my number, so when i tested my sims today it had a new phone number however i want my old number in new sims. I tried restarting it and it still didn’t work, what do i do to transfer my number

Re: My phone number not transferred

Leanne_T — Fri, 24 Sep 2021 07:10:16 GMT

Hi @tntdip

Thanks for coming to the community.

Have you had a text message to your temporary EE number to let you know the transfer has started?

Thanks 🙂

Leanne.

Re: My phone number not transferred

tntdip — Fri, 24 Sep 2021 07:46:25 GMT

No i didn’t get any message

Re: My phone number not transferred

Leanne_T — Fri, 24 Sep 2021 07:49:59 GMT

Thanks @tntdip

If you give us a call on 150 from the EE phone, the team will get this checked for you.

Thanks 🙂

Leanne.