topic Re: Activate new sim in Archived Posts

Activate new sim

CraigRussell — Thu, 23 Sep 2021 16:16:23 GMT

I have upgraded to a new phone and sim. While following the activation process I was asked to insert my old sim to receive a 6 digit pin code. The problem is, when I insert my old sim into my new phone there is no service.

How can I activate my new sim when I can’t receive the pin code?

Additional info: I have been out the country for several years, so my old sim has not been used in that time.

Screenshot:

Re: Activate new sim

Schockwave — Thu, 23 Sep 2021 16:23:35 GMT

Hello @CraigRussell ,

Welcome to the community,

If you have been out of the country for several years and not used your SIM card on pay as you go, then you will have lost that number and so that is why your number will not work.

Have you tried activating it here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-and-set-up-my-new-sim

Re: Activate new sim

CraigRussell — Thu, 23 Sep 2021 16:41:24 GMT

Thanks for your quick response.

It wasn’t a Pay As You Go sim, it was a Sim Only plan.

Yes, I’ve followed that link which eventually led me to the page I added a screenshot of. That’s where I run into the problem.

Re: Activate new sim

Schockwave — Thu, 23 Sep 2021 16:44:38 GMT

@CraigRussell , I would suggest you ring customer service, they should be able to activate it for you.

Re: Activate new sim

CraigRussell — Thu, 23 Sep 2021 16:46:31 GMT

Will do

Thanks

Re: Activate new sim

Schockwave — Thu, 23 Sep 2021 16:48:50 GMT

@CraigRussell , you are welcome, good luck.