topic Re: live chat on line in Archived Posts

Re: live chat on line

loiswoolf27 — Fri, 10 Sep 2021 10:05:32 GMT

Hello,

I need help on transferring my old number from a different server to my EE sim, I have rang EE multiple times to change and I have completed the form online but it still hasn’t changed. I need this changed asap!

Re: Re: live chat on line

bristolian — Fri, 10 Sep 2021 11:14:00 GMT

Hi @loiswoolf27

Have you given EE the PAC from your previous provider, and been given a porting date?

Re: Re: live chat on line

loiswoolf27 — Fri, 10 Sep 2021 19:36:14 GMT

I have given them the PAC however i have been waiting for 3 weeks now for it to change and nothing m.

Re: Re: live chat on line

bristolian — Fri, 10 Sep 2021 20:01:51 GMT

If it's been more than 3 weeks since your PAC has been used, you have more than enough cause to call EE to have this port-in checked. I'd have recommended doing that after a couple of days.

150 from your EE mobile, or 0800 0798586 from any other phone.

Re: Re: live chat on line

loiswoolf27 — Fri, 10 Sep 2021 21:46:57 GMT

I have called EE numerous times to check when it is going to be transferred and they say it will take a certain amount of days but it never gets changed. I am not a happy customer.

Re: Re: live chat on line

bristolian — Fri, 10 Sep 2021 22:36:30 GMT

Unfortunately there is no account access on this public internet forum, pursuing this via C/S is the best way to resolve it there shouldn't be any reason they can't rectify this.

What have the C/S agents you've spoken to, advised thus far?

Re: Re: live chat on line

loiswoolf27 — Sat, 11 Sep 2021 08:04:18 GMT

When I have spoken to them they have completed the transfer and they have said multiple times that’s it will be done in a few days.

Re: Re: live chat on line

Chris_B — Sat, 11 Sep 2021 08:08:59 GMT

@loiswoolf27 It takes 24 hours to migrate a number.

Number migrations do not happen over the weekend so it’ll not happen at present.

Re: Re: live chat on line

loiswoolf27 — Sat, 11 Sep 2021 08:47:56 GMT

Yes however i have been waiting for over 3 weeks now and nothing has been changed.

Re: Re: live chat on line

bristolian — Sat, 11 Sep 2021 08:57:56 GMT

There is no account access on this public internet forum, pursuing this via C/S is the best way to resolve it there shouldn't be any reason they can't rectify this.

What have the C/S agents you've spoken to, advised thus far?