topic Re: Same number EE in Archived Posts

Same number EE

Amymarie93 — Tue, 07 Sep 2021 15:48:05 GMT

Hi can someone help me please. I have a new phone coming. My current phone is a contract under my uncles name, how do I keep the number I use of the contract my uncle pays for and transfer it to my new contract in my name? HELP please kindest regards

Re: Same number EE

XRaySpeX — Tue, 07 Sep 2021 15:55:01 GMT

You need to call CS with both of you available on the line to effect a change of ownership. You will need to pass a credit check. You will then be paying for both contracts.

Re: Same number EE

Amymarie93 — Tue, 07 Sep 2021 15:58:20 GMT

No I’m not asking to take the contract I’m asking how do I keep the phone number and put it onto my contract basically I want the number in my new phone

Sent from my iPhone

Re: Same number EE

Katie_B — Tue, 07 Sep 2021 16:04:06 GMT

Hi @Amymarie93.

To keep the number and continue the contract you will need to do a transfer of ownership.

The number can't be moved to a new line without closure of the other contract, if this is something you wish to do then please give our customer care team a call with your Uncle available.

Katie 🙂

Re: Same number EE

XRaySpeX — Tue, 07 Sep 2021 16:10:18 GMT

The phone no. is part of the contract. They go hand-in-hand.

Re: Same number EE

bristolian — Tue, 07 Sep 2021 16:12:47 GMT

I would recommend a read of this EE help article under the heading "Transfer to a friend, colleague or family member"

Re: Same number EE

mikeliuk — Tue, 07 Sep 2021 17:30:41 GMT

Hi @Amymarie93 ,

In principle, to accomplish what you are trying to do, your uncle should obtain a PAC from the old service provider which you will give to your new service provider.

You need to be careful that if the old contract is still within its minimum term there will be an Early Termination Charge that could be very large and cause huge problems for your uncle. Please do check this.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-mobile-phone-provider

Re: Same number EE

bristolian — Tue, 07 Sep 2021 17:36:48 GMT

For clarity, can @Amymarie93 confirm whether their current number that they're wishing to transfer, is on EE or another network?

If this number is with another provider, then the PAC process is correct - there's also help on this EE help page

If this number is currently with EE, then the advice to follow the change of ownership is correct and a PAC is irrelevant.

Re: Same number EE

XRaySpeX — Tue, 07 Sep 2021 18:05:18 GMT

The old service provider that dare not speak its name = the new service provider that dare not speak its name = EE. PACs don't work for the same provider & EE won't move nos. between contracts. So you can only use PACs to port out & back to yet another service provider.