topic Re: Sim upgrade in Archived Posts

Sim upgrade

Lozvalo — Mon, 06 Sep 2021 06:34:32 GMT

I have just upgraded my sin only contract. I am waiting for a new SIM to be sent to me. I have noticed that now my old SIM which is still in the phone is now not working and I can't call or text. Is this normal? I would have thought the old SIM should still work!

Re: Sim upgrade

bristolian — Mon, 06 Sep 2021 07:25:45 GMT

Hi @Lozvalo

Indeed it should. If, by "SIM only upgrade", you mean a change of payment plan - this doesn't, of itself, necessitate a change of SIM unless there is a fault with your existing one.

You might even find your new plan is already active on your existing SIM and the "replacement" one can just be treated as a spare and filed accordingly.

Can you explain what you mean by your current SIM no longer working?

Re: Sim upgrade

Lozvalo — Mon, 06 Sep 2021 16:29:20 GMT

Hi, thanks for the information. It seems that it just needed a reboot!

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Re: Sim upgrade

Leanne_T — Mon, 06 Sep 2021 16:45:17 GMT

Thanks for coming back and letting us know @Lozvalo

Leanne 🙂