topic Re: Reactivating account in Archived Posts

Reactivating account

Jackylo — Mon, 30 Aug 2021 10:30:31 GMT

Hi,

I have been overseas for over a year and I want to reactivate the SIM card I previously used in the UK. The EE app says that my account has been closed and I am wondering if there is anyway I can reactivate the account. I also can't find a way to contact EE from overseas besides calling.

Re: Reactivating account

bristolian — Mon, 30 Aug 2021 10:38:36 GMT

Hi @Jackylo

Was this a PAYG or pay-monthly account? Not that it'll alter the outcome massively.

If your SIM has been disconnected by virtue of PAYG hibernation - 9months of non-use, then the credit & number have been irretrievably lost.

This community forum can give general advice, but if you have an account-specific query then you will need to call.

Re: Reactivating account

XRaySpeX — Mon, 30 Aug 2021 10:50:28 GMT

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.