topic New Sim hasn't activated in almost 72 hours in Archived Posts

New Sim hasn't activated in almost 72 hours

Henry_Stafford — Sun, 29 Aug 2021 18:09:48 GMT

The website and help all says 24 hours max but mine has taken longer. Is there a way to get this fixed now? Because at this point I'm just considering getting my phone and sim sent back and refunding it and going to a different provider as this is just not acceptable. As a customer I've been told 24 hours max and waited triple that.

Re: New Sim hasn't activated in almost 72 hours

Profile closed — Sun, 29 Aug 2021 18:34:05 GMT

Hi @Henry_Stafford

Welcome to the EE Community,

If you call 0800 956 3146 from any other phone a tech advisor will be able to get your new sim up & running they shut at 8PM this evening and they reopen at 8AM in the morning.

Thanks,

David.

Re: New Sim hasn't activated in almost 72 hours

Henry_Stafford — Sun, 29 Aug 2021 18:44:35 GMT

I've tried calling 2 numbers and been on the chat room twice but all I get told is oh it will be done today or it will be done soon. Never any actual progress.

I will try that number tomorrow however.

Re: New Sim hasn't activated in almost 72 hours

Leanne_T — Mon, 30 Aug 2021 07:09:01 GMT

Morning @Henry_Stafford

Thanks for coming to the community.

Have you upgraded or is this a replacement SIM card?

Is the SIM card showing signal?

Speak soon 🙂

Leanne.

Re: New Sim hasn't activated in almost 72 hours

Henry_Stafford — Mon, 30 Aug 2021 07:48:09 GMT

It's a whole new contract the sim arrived with the phone and I put it in then.

I have signal bars but it only shows emergency calls only and when I try to add it to my EE account it says it isn't an EE number.

I didn't get my number transferred either I just put the new sim in and it's been over 85 hours at this point.

Re: New Sim hasn't activated in almost 72 hours

Leanne_T — Mon, 30 Aug 2021 07:55:57 GMT

Hi @Henry_Stafford

The SIM card should show signal for you if this is a new contract.

Did you enter your PAC to transfer your number?

Are you using an EE phone?

Thanks.

Leanne.

Re: New Sim hasn't activated in almost 72 hours

Henry_Stafford — Mon, 30 Aug 2021 08:02:59 GMT

No i didn't try keep my old number.

I'm using the phone it came with (from EE)

I have signal but it won't show as an EE connection just as emergency calls only

Re: New Sim hasn't activated in almost 72 hours

Leanne_T — Mon, 30 Aug 2021 08:05:39 GMT

Thanks @Henry_Stafford

I've sent you a private message on here for some extra details.

Thanks 🙂

Leanne.