topic Re: Need to order a replacement SIM without Photo ID or a phone in Archived Posts

Need to order a replacement SIM without Photo ID or a phone

kevdbrown21 — Tue, 24 Aug 2021 13:02:57 GMT

Lost my phone and need to order a new SIM card as I have a spare phone handy but I don't have any valid photo ID so can't get one in-store

Re: Need to order a replacement SIM without Photo ID or a phone

Chris_B — Tue, 24 Aug 2021 13:10:03 GMT

@kevdbrown21 Then you need to call customer services so one can be posted to you.

Re: Need to order a replacement SIM without Photo ID or a phone

Leanne_T — Tue, 24 Aug 2021 13:14:47 GMT

Hi @kevdbrown21

Thanks for coming to the community.

To report the lost SIM card, please call us on 07953 966 250, our Mobile Care team will block the SIM card and send you a replacement with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne 🙂

Re: Need to order a replacement SIM without Photo ID or a phone

kevdbrown21 — Tue, 24 Aug 2021 13:34:26 GMT

I don't have a phone to call anyone on. The spare phone I have doesn't have a SIM card in. Is there no online way to do this?

Re: Need to order a replacement SIM without Photo ID or a phone

Leanne_T — Tue, 24 Aug 2021 13:42:48 GMT

Hi @kevdbrown21

Sorry you would need to call us to organise a new SIM card to be sent to replace the lost SIM.

Leanne.