topic Over 24 hours and no number ported. in Archived Posts

Over 24 hours and no number ported.

Davebass5 — Wed, 18 Aug 2021 21:39:38 GMT

Should I be worried?

I requested it at 4.30pm on Tuesday, still not happened.

I appreciate these things can take a bit longer, but normally they dont.

Re: Over 24 hours and no number ported.

bristolian — Wed, 18 Aug 2021 21:46:27 GMT

Hi @Davebass5

There's guidance under "How long does it take" on this EE help page

If you submitted your PAC before 5.30pm on Tuesday, the port should complete by close-of-play Wednesday.

EE C/S on 150 should be able to advise on your specific port when they re-open at 8am.

Re: Over 24 hours and no number ported.

Davebass5 — Wed, 18 Aug 2021 21:54:31 GMT

Thanks,

Yes, ive read the info, and yes, it says next days, so thats why I’m questioning it as its been over 30 hours.

If its not done by the morning ill give them a call. Its cutting it close but if it doesn't happen by Friday ill cancel as it will mean my existing contract doesn't get cancelled in time before the next billing period.

Re: Over 24 hours and no number ported.

bristolian — Wed, 18 Aug 2021 22:10:05 GMT

Cancelling a port-in-progress is ill-advised and can lead to further problems. I'm not even sure it can be done, once the PAC has been submitted.

Far better to just get the port-in issues resolved by calling in.

Re: Over 24 hours and no number ported.

Davebass5 — Wed, 18 Aug 2021 22:27:10 GMT

I wouldn’t do it until it’s gone through.

I’m sure its fine, but if it doesnt happen tomorrow then ill cancel within my 14 days once it has.

Re: Over 24 hours and no number ported.

Davebass5 — Thu, 19 Aug 2021 11:18:28 GMT

All sorted now. Panic over lol.