topic Esim new set up on phone. in Archived Posts

Esim new set up on phone.

Oscar420 — Tue, 17 Aug 2021 11:53:25 GMT

I have just received the esim card downloaded the QR code phone shows network but tells me to connect to a wireless network when i try calling 150 wifi is enabled

Re: Esim new set up on phone.

Christopher_G — Tue, 17 Aug 2021 14:47:27 GMT

Hi @Oscar420

Welcome to the community.

Could you try restarting your phone please? What kind of phone are you using?

Chris

Re: Esim new set up on phone.

Oscar420 — Wed, 18 Aug 2021 01:19:55 GMT

Yes i turned it off and am waiting 24 hours for any changes but seen a single so was wondering if it's a big problem my phone is a Motorola razor thanks for the suggestion

Re: Esim new set up on phone.

Christopher_B — Wed, 18 Aug 2021 07:30:07 GMT

Thanks @Oscar420

Can I just check, has it now been the 24 hours?

Thanks

Chris

Re: Esim new set up on phone.

Oscar420 — Wed, 18 Aug 2021 13:04:11 GMT

Yes but still no signal and can't use calls

Re: Esim new set up on phone.

Christopher_B — Wed, 18 Aug 2021 13:22:17 GMT

Thanks @Oscar420

As this still isn't working I would suggest having a chat with our customer care team, so they can look into this with you.

Thanks

Chris