topic Re: Trying to port back - very confused! in Archived Posts

Trying to port back - very confused!

AMR21 — Tue, 17 Aug 2021 15:22:32 GMT

I recently joined another provider but then discovered they didn't support wifi calling. I have a PAC code so I can port back. I have a new EE Sim with a temporary number. Do I put the new sim in now? Will I then be asked for my PAC number? Not sure how it all works and don't want to be without my phone!

Re: Trying to port back - very confused!

XRaySpeX — Tue, 17 Aug 2021 15:32:56 GMT

@AMR21 : Give your PAC from old provider to EE using Fill out this quick form to transfer your number .

Re: Trying to port back - very confused!

AMR21 — Tue, 17 Aug 2021 16:09:54 GMT

Thank you. I've tried that but it seems EE don't recognise my old number (probably because it's still with my last provider) or the one on new sim. I tried updating my number in settings but couldn't receive a verification code because I've got no service. Still receiving whatsapp messages on my old number though. HELP!

Re: Trying to port back - very confused!

Christopher_G — Tue, 17 Aug 2021 17:37:54 GMT

Hi @AMR21

Is the new SIM activated with a temporary number? Could you try re-inserting it and restarting your phone please?

Chris

Re: Trying to port back - very confused!

bristolian — Tue, 17 Aug 2021 18:41:55 GMT

The process to port into EE should broadly be....

You become active on EE with a temporary number, you obtain PAC from existing provider and give that to EE.

According to the timescales under ""how long does it take"? your number should port into EE, and your previous account is auto-cancelled.

Re: Trying to port back - very confused!

AMR21 — Tue, 17 Aug 2021 21:27:55 GMT

Thank you. I have reinserted sim several times but after searching it always says no service.

Re: Trying to port back - very confused!

Jon_K — Wed, 18 Aug 2021 07:18:50 GMT

Thanks @AMR21.

If your SIM is showing no service it may not be registered.

I'd recommend getting in touch with our Customer Care team to make sure the SIM is registered, then start the number port process.

Jon

Re: Trying to port back - very confused!

AMR21 — Wed, 18 Aug 2021 09:38:34 GMT

Thank you to everyone for your suggestions. I went to the EE shop this morning. It turns out customer service cancelled the new sim before I even received it. They were confused by me changing my mind so fast and trying to port back. All sorted now although I couldn’t get the same deal 🙁

Re: Trying to port back - very confused!

Jon_K — Wed, 18 Aug 2021 10:15:30 GMT

Thanks for letting us know you got this sorted, @AMR21.

I hope you got a deal that is suitable for you.

Jon