topic Used a temporary non-EE SIM, now can’t get back on my contract sim in Archived Posts

Used a temporary non-EE SIM, now can’t get back on my contract sim

RogerBreaker — Sun, 15 Aug 2021 19:00:34 GMT

I am mid-contract with EE. We’ve just been away on holiday for 2wks, and as I knew EE was not available at our camp site I ordered a one month only sim from another operator. I had to install the profile from this operator. Now when I put my EE sim back into my phone I can’t get back onto EE. Do I just need to re-install the EE operator profile? And if so, where can I find it please? (iPhone 😎 Many thanks.

Re: Used a temporary non-EE SIM, now can’t get back on my contract sim

XRaySpeX — Sun, 15 Aug 2021 20:37:52 GMT

Yes, you need to get the EE APN back on your phone. The simplest way would be to reboot the phone & the do a manual search of network operators for EE. Failing that look in EE APN Settings: Where to find them

Re: Used a temporary non-EE SIM, now can’t get back on my contract sim

RogerBreaker — Mon, 16 Aug 2021 10:57:03 GMT

Thank you. I tried this and managed to get EE, but no mobile internet. Stupidly, i had forgotten to remove the other operators 'Profile' from my iPhone settings. Once this was done during a quick EE online chat i was back on! Thanks again.

Re: Used a temporary non-EE SIM, now can’t get back on my contract sim

Leanne_T — Mon, 16 Aug 2021 11:40:46 GMT

Thanks for coming back and letting us know @RogerBreaker

Come back to the community anytime.

Leanne.

Re: Used a temporary non-EE SIM, now can’t get back on my contract sim

XRaySpeX — Mon, 16 Aug 2021 14:20:02 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.