topic Re: Pin not sent for eSim in Archived Posts

Pin not sent for eSim

botonakis — Sat, 14 Aug 2021 19:59:40 GMT

Hello all,

Through myEE app I chose the option to get the eSim

Everything seems to be OK until the step for the activation, when I have to receive a one time pin that I get an error that can't be sent

Any ideas? I can receive texts and messages with no problem ,I have checked

Thank you in advance ☺

Chris_B — Sat, 14 Aug 2021 20:07:16 GMT

@botonakis You’ll will have call customer services tomorrow morning about this. This public forum doesn’t have access to your EE account.

botonakis — Sat, 14 Aug 2021 20:50:14 GMT

Hello Chris,

Thank you for this
I will do 🙂

botonakis — Sun, 15 Aug 2021 17:40:34 GMT

Hello again,

So it seems there is a known issue with the eSim activation from the app , as I was told from 150.

The agent told me to use the web version of myEE and it worked.

A tip may be that you may have to restart phone twice, as upon activation the data connection plays funny.

Thank you for helping

Jon_K — Mon, 16 Aug 2021 07:08:40 GMT

Thanks for letting us know you got this sorted, @botonakis 🙂

Hopefully other users can follow your advice if they experience this too.

Jon