topic Re: Replacement sim in Archived Posts

Replacement sim

Bushey2021 — Wed, 04 Aug 2021 00:11:34 GMT

Hi guys so i lost my unregistered sim a few months ago and would like to get a replacement but cant register as i cant get the confirmation message. What can i do?

Re: Replacement sim

Northerner — Wed, 04 Aug 2021 05:18:02 GMT

Hi @Bushey2021

Are you pay monthly or PAYG?

Thanks

Re: Replacement sim

Leanne_T — Wed, 04 Aug 2021 06:53:56 GMT

Hi @Bushey2021

Thanks for coming to the community.

To order a replacement SIM card if the SIM has been lost, you would need to call our Mobile Care team who can send the replacement for you.

If this was a pay as you go SIM card and never used, you can order a new SIM card online with a new number 🙂

Thanks.

Leanne.

Re: Replacement sim

Bushey2021 — Wed, 04 Aug 2021 08:50:38 GMT

This was a PAYG and its been months since ive used and no idea where it is but want to keep same number

Re: Replacement sim

Bushey2021 — Wed, 04 Aug 2021 08:51:49 GMT

I never registered it so how can i register it now to get same number?

Re: Replacement sim

Leanne_T — Wed, 04 Aug 2021 08:52:36 GMT

I see @Bushey2021

The best thing to do is give our Pay as you go Care team a call on 0800 079 8586, they will have access to your account and help you with the replacement SIM card 🙂

Thanks.

Leanne.