topic Re: PAC code request 72 hours? in Archived Posts

PAC code request 72 hours?

JACKERL360 — Wed, 02 Jun 2021 09:59:25 GMT

I have tried to get my pac code via text and through the web and also via 150.

Currently I am being told I need to wait 72 hours?

Is this standard practice?

Re: PAC code request 72 hours?

James_B — Wed, 02 Jun 2021 11:52:22 GMT

Hi @JACKERL360,

Welcome to the EE Community. 🙂

What response do you get when you text PAC to 65075?

James

Re: PAC code request 72 hours?

JACKERL360 — Wed, 02 Jun 2021 13:43:35 GMT

I don't get any response when I text 65075

When I do it via MYEE it says there is an error and I need to call 150

When I call 150 they say I have to wait a further 72 hours.

Re: PAC code request 72 hours?

James_B — Wed, 02 Jun 2021 13:57:26 GMT

Hi @JACKERL360,

Did Customer Care mention what the issue was?

James

Re: PAC code request 72 hours?

JACKERL360 — Wed, 02 Jun 2021 15:23:41 GMT

Said there was some sort of system error and that I needed to call back in 72 hours.

Re: PAC code request 72 hours?

James_B — Wed, 02 Jun 2021 15:47:21 GMT

Hi @JACKERL360,

I'm not aware of any system outages affecting PAC codes. It may be an issue with your individual account that needs to be resolved before a PAC can be generated. When did you last speak to Customer Care?

James

Re: PAC code request 72 hours?

JACKERL360 — Thu, 03 Jun 2021 08:01:06 GMT

I requested the pac on Tuesday via 150 and was told to call back in 72 hours due to a system error.

Re: PAC code request 72 hours?

Leanne_T — Thu, 03 Jun 2021 08:44:52 GMT

Thanks @JACKERL360

I would suggest giving us a call today on 150. The team will get this looked into for you.

Let me know how you get on 🙂

Leanne.

Re: PAC code request 72 hours?

JACKERL360 — Thu, 03 Jun 2021 09:32:12 GMT

called again, same error, been told to call again tomorrow.

Re: PAC code request 72 hours?

Leanne_T — Thu, 03 Jun 2021 09:41:25 GMT

Hi @JACKERL360

I've sent you a private message for some extra details.

Leanne 🙂

Re: PAC code request 72 hours?

JACKERL360 — Sun, 06 Jun 2021 14:52:17 GMT

Still no PAC code.

Called 150 again and still not able to obtain a PAC code.

Please help...

Re: PAC code request 72 hours?

Jon_K — Mon, 07 Jun 2021 06:51:01 GMT

Hi @JACKERL360.

If you've gone beyond the 72 hours that was mentioned, our Customer Care team would need to raise an investigation ticket to get this issue resolved on the account.

Does it still not allow you to get the PAC by text?

Jon

Re: PAC code request 72 hours?

JACKERL360 — Wed, 09 Jun 2021 07:16:43 GMT

still no PAC.

I called 150 again and someone was supposed to be looking into a fault with my account and getting back to me - this was was on Monday, its now Wednesday and still no PAC.

Re: PAC code request 72 hours?

Christopher_B — Wed, 09 Jun 2021 07:27:24 GMT

@JACKERL360

I've sent you a private message about this. Could you please check that and get back to me when you can.

Thanks

Chris

Re: PAC code request 72 hours?

setchfield — Mon, 02 Aug 2021 14:22:59 GMT

I am trying to get PAC codes. i have rung 150 3 times and have been cut off each time

Re: PAC code request 72 hours?

Jon_K — Mon, 02 Aug 2021 14:30:32 GMT

Hi @setchfield.

Welcome to the community.

I'm sorry to hear this.

You can text PAC to 65075 if you would prefer not to call.

Let me know if this helps.

Jon