topic Re: How do I become the account holder for just my number? in Archived Posts

How do I become the account holder for just my number?

Lanerz — Mon, 14 Jun 2021 04:17:51 GMT

At the moment I’m in my families account but I want to be the owner of my own account with my current number still but would like to stay with EE so a PAC code wouldn’t let me as I’m not transferring networks. What should I do?

Re: How do I become the account holder for just my number?

chistery — Mon, 14 Jun 2021 06:02:04 GMT

Hi @Lanerz

You will need to contact customer services on 150 and perform a transfer of ownership. You will have to pass a credit check and you will need the current owner present at the time of the transfer as they have to authorise it.

If you have any questions, let us know.

Re: How do I become the account holder for just my number?

Didoes — Sun, 25 Jul 2021 12:25:56 GMT

The number registered to my account is now unusable as I dropped phone down the toilet.How do I change to a different phone number and top it up?

Re: How do I become the account holder for just my number?

Didoes — Sun, 25 Jul 2021 12:29:06 GMT

Re: How do I become the account holder for just my number?

Christopher_G — Sun, 25 Jul 2021 14:19:17 GMT

To change the number into your own name, we would need to speak to the current account holder to confirm that this is what they want too, @Didoes.

You can find our contact information on our contact us page.

Chris

Re: How do I become the account holder for just my number?

Chris_B — Sun, 25 Jul 2021 14:57:33 GMT

@Didoes You just need to call customer services and request a replacement SIM card. You’ll keep the same number as it’s a replacement SIM card.