topic Re: Transferring number to EE - it’s been more than 24h and still nothing in Archived Posts

Transferring number to EE - it’s been more than 24h and still nothing

Lamartinin — Fri, 23 Jul 2021 16:19:56 GMT

Hi, I purchased a new phone 3 days ago with a monthly plan and during the checkout I added my PAC number. I have just turned on my new phone now and put the EE SIM card in it but my old number hasn’t been transferred and I haven’t received any texts regarding the transferring. Can you advice please?

Re: Transferring number to EE - it’s been more than 24h and still nothing

BrendonH — Fri, 23 Jul 2021 16:26:22 GMT

What time yesterday did you request the number port.

After 5pm it won't have started until today. So it'll be Monday now I am afraid.

Re: Transferring number to EE - it’s been more than 24h and still nothing

Lamartinin — Fri, 23 Jul 2021 16:36:09 GMT

I did't request it yesterday, I requested it on the 20th July at around 10pm when I submitted my order.

Re: Transferring number to EE - it’s been more than 24h and still nothing

BrendonH — Fri, 23 Jul 2021 16:39:57 GMT

When did you receive the order?

Re: Transferring number to EE - it’s been more than 24h and still nothing

Lamartinin — Fri, 23 Jul 2021 16:47:14 GMT

Yesterday

Re: Transferring number to EE - it’s been more than 24h and still nothing

BrendonH — Fri, 23 Jul 2021 16:50:03 GMT

Give EE a call and see what's going on.

Re: Transferring number to EE - it’s been more than 24h and still nothing

bristolian — Fri, 23 Jul 2021 17:07:53 GMT

Hi @Lamartinin

I'd recommend familiarising yourself with the timescales for number porting, listed under "how long does it take" on this EE help article

If those timescales have been breached, I would recommend calling EE C/S on 150 from your mobile. They will have access to your specific account and will either be able to rectify this immediately, or set a fix in motion.