topic Re: Cannot make or receive calls after transferring number over in Archived Posts

Cannot make or receive calls after transferring number over

Kwdd3101 — Wed, 21 Jul 2021 05:37:33 GMT

My pac has started to transfer but cannot make or receive calls?? When trying to call is says number not recognised, when some tries to call it just beeps and goes dead??? Frustrating!! Can anyone help?

Re: Cannot make or receive calls after transferring number over

bristolian — Wed, 21 Jul 2021 07:20:51 GMT

Hello @Kwdd3101

Welcome to the EE community

Are you porting into EE or leaving EE?

Assuming a port-in, when did you give your PAC to EE and which day were you expecting your number to port over?

Re: Cannot make or receive calls after transferring number over

Kwdd3101 — Wed, 21 Jul 2021 10:54:46 GMT

porting number from o2 started port on Friday yesterday old sim stopped working, cannot accept call and when try to ring out its say number invalid??

Re: Cannot make or receive calls after transferring number over

Christopher_B — Wed, 21 Jul 2021 11:10:28 GMT

Hi @Kwdd3101

Welcome to the community.

I hope you're having a brilliant day, other than this issue of course.

Could I please check what make and model phone you're using with the new SIM?

Thanks

Chris

Re: Cannot make or receive calls after transferring number over

Kwdd3101 — Wed, 21 Jul 2021 11:59:32 GMT

I’m using the I phone 11

Re: Cannot make or receive calls after transferring number over

Christopher_B — Wed, 21 Jul 2021 12:04:55 GMT

Thanks @Kwdd3101

I would like to try doing something called a network refresh, to do that please follow the below instructions:

Step 1. Tap the Settings app on your iPhone.

Step 2. Tap General.

Step 3. Scroll down to find Reset and tap it.

Step 4. In the new window, select Reset Networking Settings and confirm the action.

Once you have followed these steps you will need to re-enter any WiFi passwords you have saved. Please let me know if this helps.

Thanks

Chris