topic Re: ESIM PROBLEM in Archived Posts

ESIM PROBLEM

AndyMarshall — Sat, 13 Feb 2021 09:14:14 GMT

I scanned the QR for my new SIM but the number appears as 00 0000 000000 rather than my actual number. What should I do?

Re: ESIM PROBLEM

Jon_K — Sat, 13 Feb 2021 11:27:23 GMT

Hi @AndyMarshall.

Welcome to the community.

What phone are you using?

Where is this number appearing?

Jon

Re: ESIM PROBLEM

N_ro — Wed, 07 Jul 2021 12:17:31 GMT

I’m having the same issue it’s appearing for me in the e sim area on my settings

Re: ESIM PROBLEM

James_B — Wed, 07 Jul 2021 12:52:53 GMT

Hi @N_ro,

Welcome to the EE Community. 🙂

Which phone are you using? Have you restarted it since activating your eSIM?

Are you able to use your mobile number as usual?

James

Re: ESIM PROBLEM

N_ro — Wed, 07 Jul 2021 13:27:19 GMT

Yes but still no luck iPhone 12 Pro Max and still no luck

Sent from my iPhone

Re: ESIM PROBLEM

James_B — Wed, 07 Jul 2021 13:52:31 GMT

Hi @N_ro,

Is everything working as it should calls and texts wise? If it is, it isn't anything to worry about.

James

Re: ESIM PROBLEM

N_ro — Wed, 07 Jul 2021 13:56:19 GMT

As of right now no signal nothing and the store said can’t help

Sent from my iPhone

Re: ESIM PROBLEM

James_B — Wed, 07 Jul 2021 14:01:44 GMT

When did you activate your eSIM @N_ro?

James

Re: ESIM PROBLEM

N_ro — Wed, 07 Jul 2021 14:15:19 GMT

11:30 am

Sent from my iPhone

Re: ESIM PROBLEM

James_B — Wed, 07 Jul 2021 14:27:06 GMT

Hi @N_ro,

Please allow up to 24 hours for your SIM to activate.

Thanks

James

Re: ESIM PROBLEM

N_ro — Wed, 07 Jul 2021 15:08:19 GMT

What if it doesn’t work ?

Sent from my iPhone

Re: ESIM PROBLEM

James_B — Wed, 07 Jul 2021 15:46:33 GMT

Hi @N_ro,

If your SIM hasn't activated after 24 hours, please get in touch with Customer Care.

They'll be happy to help. 🙂

James

Re: ESIM PROBLEM

N_ro — Wed, 07 Jul 2021 16:45:02 GMT

Actually enable e aims to work instead of

making pay for them to be posted you keep saying soon will be fine From the all yet it’s not working