topic Sim not activated after 24 hours in Archived Posts

Sim not activated after 24 hours

Ry4n_149 — Tue, 06 Jul 2021 13:21:42 GMT

Hello,

I recently upgraded to an iPhone 12, got a new sim and followed the process to activate it. It's been over 24 hours and my sim still isn't active - any suggestions?

Cheers,

Ryan

Re: Sim not activated after 24 hours

bristolian — Tue, 06 Jul 2021 13:52:33 GMT

Hello @Ry4n_149

Is your old SIM still working? If it is, and it fits your new phone, just use that.

Re: Sim not activated after 24 hours

Ry4n_149 — Tue, 06 Jul 2021 13:55:41 GMT

Hello @bristolian

Unfortunately it's not, tried it in both my old and new phone, that's deactivated due to going through the process of activating this one.

Re: Sim not activated after 24 hours

James_B — Tue, 06 Jul 2021 14:33:36 GMT

Hi @Ry4n_149,

Welcome to the EE Community. 🙂

Did you activate your new SIM at myaccount.ee.co.uk/app/activate-sim?

James

Re: Sim not activated after 24 hours

Ry4n_149 — Tue, 06 Jul 2021 14:48:33 GMT

Hi @James_B

Thank you!

I did yes, still not working.

Re: Sim not activated after 24 hours

James_B — Tue, 06 Jul 2021 14:51:00 GMT

Are you in the UK @Ry4n_149?

When did you fill out the sim swap form?

James

Re: Sim not activated after 24 hours

Ry4n_149 — Tue, 06 Jul 2021 14:52:23 GMT

I'm in the UK @James_B and I filled it out about 2pm yesterday.

Cheers.

Re: Sim not activated after 24 hours

Ry4n_149 — Tue, 06 Jul 2021 15:06:25 GMT

All sorted @James_B

Rang up and I actually input the Sim serial no. wrong. All sorted now!

Cheers.

Re: Sim not activated after 24 hours

James_B — Tue, 06 Jul 2021 15:23:12 GMT

Glad you got it sorted @Ry4n_149 🙂

Thanks for letting us know.

James