topic My sim car has benn deactivate in Archived Posts

My sim car has benn deactivate

Mariola666 — Mon, 05 Jul 2021 20:22:41 GMT

Hi I didn't use my phoe for a while. Yestarday I toped up my ee account online for 5 £. And It looks that my number phone is not active. I can't call or sending any messages. But I toped up my my phone on line and I can see that on my ee account I have this money.

Could u let me know if is possible to unlock my numer? Or I lost it permanently. Thank u

Re: My sim car has benn deactivate

Chris_B — Mon, 05 Jul 2021 21:01:01 GMT

@Mariola666 you need to make a chargeable call or text at least every three months to keep a Sim card activated after this time it will go into hibernation, you need to call customer services to get it reactivated topping up your account will not do this.

Re: My sim car has benn deactivate

Jon_K — Tue, 06 Jul 2021 06:49:01 GMT

Hi @Mariola666.

Welcome to the community.

Do you know roughly when you last used this phone/SIM card?

If you've used it within the last 269 days (almost 9 months) our Customer Care team will be able to reactivate this for you.

Let us know how you get on.

Jon