topic Re: New phone and sim in Archived Posts

New phone and sim

LiamShp — Thu, 01 Jul 2021 12:42:46 GMT

Swapping to old number and I can send messages on the number I’m on but I can’t use data and I’m not sure if there’s a issue or if it will start working after number change also it keeps saying edge

Re: New phone and sim

Schockwave — Thu, 01 Jul 2021 12:56:45 GMT

Hello @LiamShp ,

Welcome to the community,

Are you able to use your old SIM card, is it still working? If it is, then no need to use the new SIM card, I would put the old SIM card in the phone and if it works, then use that one.

EE sometimes send new SIM cards with new phones, not necessary to use if old one works.

Re: New phone and sim

LiamShp — Thu, 01 Jul 2021 21:19:45 GMT

My old sim is in my old phone it’s on the network Three not EE I just swapped

Re: New phone and sim

Christopher_G — Fri, 02 Jul 2021 07:08:39 GMT

Hi @LiamShp

Welcome to the community. 🙂

Could you restart your phone this morning? Has your number transfer now fully gone through?

Chris

Re: New phone and sim

LiamShp — Fri, 02 Jul 2021 14:15:10 GMT

Well I changed the number in my settings like I was told and it’s changed in my EE but I can’t even make calls and I can’t use my data

Re: New phone and sim

Christopher_G — Fri, 02 Jul 2021 14:39:53 GMT

Did you restart your phone, @LiamShp?

Was the number transferred with a PAC code?

Chris