topic Re: Live chat in Archived Posts

Live chat

anjasola — Tue, 29 Jun 2021 18:20:24 GMT

Has this service been suspended?

Re: Live chat

Chris_B — Tue, 29 Jun 2021 18:32:19 GMT

@anjasola No, Live chat is available via your online account. A live chat window will pop-up when a agent is free to chat and that’s going to depend if the agents are taking lots of calls.

Re: Live chat

anjasola — Tue, 29 Jun 2021 18:34:32 GMT

Thanks ....... I will just keep trying.

Re: Live chat

Jon_K — Wed, 30 Jun 2021 07:00:08 GMT

Hi @anjasola.

You can also find a link to live chat on our Contact Us page.

The link will appear when an advisor is available.

Jon

Re: Live chat

anjasola — Wed, 30 Jun 2021 07:30:10 GMT

Thankyou Jon.

Still trying...... I stayed on computer all last night until 11pm and back on from 8am this morning.

Re: Live chat

Jon_K — Wed, 30 Jun 2021 08:11:20 GMT

Can you try a different browser, @anjasola?

Jon

Re: Live chat

anjasola — Wed, 30 Jun 2021 18:03:21 GMT

Tried different computers and browsers.... still no joy.

Re: Live chat

Jon_K — Thu, 01 Jul 2021 06:57:47 GMT

What browsers have you tried, @anjasola?

Are you logged into your online account, or trying our Contact Us page?

Jon