topic Re: 24m 5g sim only contract 160gb in Archived Posts

24m 5g sim only contract 160gb

Twilson24 — Tue, 29 Jun 2021 21:58:15 GMT

Just upgraded to a sim only 5g 24m 160gb contract but it says in the small print only 80gb is available, surly this is not correct and goes against trading standards as ive signed up for 160gb????

Anybody else had this problem 🤔 and did they rectify it....

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Re: 24m 5g sim only contract 160gb

chistery — Tue, 29 Jun 2021 19:44:49 GMT

Hi @Twilson24 If it's not listed under add-ons, you need to get back to EE and insist they add it. Some will say wait but you've paid for it, it needs to be reflected in your plan, especially before the cooling off period ends.

EE have known about this problem for years and not fixed it.

Let us know how you get on.

Re: 24m 5g sim only contract 160gb

Christopher_G — Wed, 30 Jun 2021 06:54:29 GMT

Hi @Twilson24

Welcome to the community.

It's definitely worth getting this checked with our Mobile care team. Let us know how you get on.

Chris