topic Switch from contract to PAYG in Archived Posts

Switch from contract to PAYG

Elaine121 — Tue, 29 Jun 2021 18:32:08 GMT

I terminated my monthly contract and EE closed my account. Now I want to use the phone with PAYG. I cannot rejoin the dormant account, so the sim isn’t activated and I can’t pay for the pack.
it’s a bit frustrating.

Re: Switch from contract to PAYG

Chris_B — Tue, 29 Jun 2021 18:35:11 GMT

@Elaine121 You should of requested your Sim be changed to a pay-as-you-go. Terminating a contract doesn’t change it to pay-as-you-go automatically.

You need to request a PAYG SIM card this will give you a new phone number and you’ll need to setup a new account.

Re: Switch from contract to PAYG

Elaine121 — Tue, 29 Jun 2021 18:37:01 GMT

I’ve got a new sim which I ordered online.
can you advise how I can set up a new account when my details (email, name, address) remain the same?

Re: Switch from contract to PAYG

XRaySpeX — Tue, 29 Jun 2021 21:03:34 GMT

By getting CS to delete your old a/c with that email addy. Then create new a/c afresh.

Re: Switch from contract to PAYG

Elaine121 — Tue, 29 Jun 2021 21:45:17 GMT

Thank you.
Now I just need to find a landline to call them on🤦‍♀️🤦‍♀️🤦‍♀️

Sent from my iPhone

Re: Switch from contract to PAYG

Profile closed — Tue, 29 Jun 2021 22:55:10 GMT

Hi @Elaine121

Call freephone 0800 956 3146 and a advisor will be happy to help 🙂