topic Re: PAC code problems with account in Archived Posts

PAC code problems with account

Munstermc74 — Tue, 05 May 2020 18:38:39 GMT

Hi keep on getting this response when i txt PAC to 65075 .

Hi from EE. Sorry , due to your account status for xxxxxxxxxxxx we are not able to process your request. Please log into ee.co.uk/myee or call 150 to request your switching information, PAC or STAC. Find out more at ee.co.uk/leavingus Thanks

My account is SIM only paid monthly no issues are shown online my contract ended last month . When I'm online it tells me to txt number 65075. When I phone 150 it tells me to go online .

Re: PAC code problems with account

Profile closed — Wed, 06 May 2020 00:21:51 GMT

Hi @Munstermc74

Welcome to the EE Community,

If you log into MyEE click on account settings on the left hand side then click switching > switch from EE > get your switching code > then your PAC code will be displayed.

Thanks,

David.

Re: PAC code problems with account

Leanne_T — Wed, 06 May 2020 09:41:32 GMT

Morning @Munstermc74

Thanks for coming to the community.

Have you been able to get the PAC by logging into your My EE account online?

Let us know you are getting on 🙂

Speak soon.

Leanne.

Re: PAC code problems with account

blakemoreke — Fri, 25 Jun 2021 13:07:59 GMT

Hi Finding this so frustrating!

PAC code will not be recognised

Unable to locate My account to check settings (website is awful)

First day with EE - not impressed

Tried chat on PC but because its a new account it says I have to call Customer Services

I bought a new phone because the speaker has broken on my phone therefore I cannot call Cut Services

Really fed up with this already

HELP!

Re: PAC code problems with account

Jon_K — Fri, 25 Jun 2021 14:20:11 GMT

Hi @blakemoreke.

Welcome to the community.

I'm sorry to hear you're having trouble.

Do you have another phone that you're able to use to give us a call?

Are you able to call from your new phone, even if it is a temporary number for now?

Jon